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COVID 19 Temporarily CLOSED
Despite our industry being allowed to continue practicing during this lockdown unfortunately the offices that we use in both Thrapston and Oundle are not allowing outside personnel into the buildings therefore with the option of home visits also banned at this time we are forced to close. We hope that closer to December we will be able to provide details of how we can reopen safely.
It has been undoubtedly the most challenging time for our business and for so many across the world but have been so appreciative of the support we have received from many patients. We are now OPEN and below we provide the most current guidelines that we will be following, which will ensure the safety of all our patients and therapist.
All of the guidelines are subject to change as the government provides further guidance and we will endeavour to update this page regularly. Please take a look at the steps taken so far but bear in mind that under such challenging times things may be updated as we go forwards. All regular patients will be contacted personally should changes occur.
~ We are now offering home visits in the Thrapston area and at our office at Fletton House Oundle. The doctors surgery remains unable to open for external business. The cost of treatments will remain the same as our normal rates until we can return to our premises.
~ Face coverings will be compulsory for both patient and therapist during the entire visit to your home and at the office. Face coverings must be clean and we will be using a new covering for every client. Basic disposable masks can be purchased for just 50p if you cannot provide your own.
~ You are able to provide your own towels should you wish but these should be washed separately at 60 degrees after the treatment. If using our towels and covers these will continue to be clean for each person then sealed and washed at 60.
~ Hand washing continues to be good practice but in addition there will be antibacterial hand gel available to both patient and myself to use as required.
~ Where feasible treatments will involve patients facing away to avoid unnecessary face to face.
~ As always we will continue to use hospital grade antibacterial cleaning products to clean our equipment.
~ We will be limiting the number of patients per day to four at 9.30, 11am and 6pm and 7.30pm Mon-Fri
~ The use of fans and air con units are only permitted sparingly.
~ Therapists will not touch anything that they do not own or need to use in your home
~ Cash will only be accepted in exceptional circumstances and card contactless now accepted inc Apple Pay
~ We have taken a certified course through the WHO on COVID 19 to ensure we are up to date with all relevant information
A normal treatment; what to expect
Receive and return pre appointment assessment form: health questions and declaration (at first appointment)
Following appointments will require confirmation of no changes to health and signature on day of appointment
Confirmation text/email sent on day of treatment to confirm fit to be treated
Therapist arrives at appointment time wearing mask or patient arrives at office wearing mask
Only person treated can meet and escort therapist to room for treatment wearing mask. Nobody else can be in treatment room (under 18 exempt)
Set up and quick visual assessment with social distance observed masks continue to be worn
Treatment avoiding face to face
Therapist uses sink under permission but uses own disposable towel and cleans tap. Bathroom next to office used and cleaned.
Table is packed away and cleaned thoroughly outside property. Patient is escorted out of room and leaves building.
Patient escorts out of home
Payment made online banking or contactless
GDPR GUIDELINES 2018
New Data Protection Legislation is coming into force in the UK on 25th May 2018. The General Data Protection Regulation (GDPR), is EU wide legislation, and is currently being enacted into UK law and will become the 2018 Data Protection Act.
Personal data has been defined by the act as ‘any information relating to an identifiable person who can be directly or indirectly identified’.
The data we collect on you
The personal data we collect includes information relating to your name, address, date of birth, medical notes and wider contact details which you provided at initial assessment. This is stored only as the original hard copy and is never duplicated or shared with any third party, this includes any copies of medical records you may have volunteered. All electronic medical clinic notes use only first and last initial with no other personal information attached.
You have the Individual Rights under the Data Protection act 2018
To be informed about the personal data we hold on you
To access your personal data
To object to the processing of your personal data
Restrict the processing of your personal data
To rectify your personal data
To erase your personal data or have the original copy returned to you
You can exercise your Individual Rights at any time without charge. However, if your request is
considered repetitive, unfounded or excessive a reasonable administration fee can be charged. Please note we currently do not process your data as this is not a requirement of our business.
Please be assured that we take all appropriate technical and organisational steps to protect the confidentiality, integrity, availability and authenticity of your data.
Record Keeping and the GDPR
Due to the nature of our business it is a requirement that personal data and records are kept for 7 years after the last treatment. In the case of minors records are kept for 7 years after they reach the age of 18. During this time data will remain stored in the same way as mentioned above.
If you have any concerns regarding this issue and would like to discuss them please get in touch by email or call 07840638248 to speak to us.
We have taken the WHO course in COVID 19 so that we are in the best position to treat our clients safely. 2020
We have undertaken specialist training in shoulder and hip treatments for all injuries and common complaints 2019
We are now qualified to offer Myofascial Release Techniques
Volunteering at the London Marathon