Check out what has been happening recently and what events are coming up.
After over a year of planning and building we are so pleased to announce the opening of our own private purpose designed clinic with disabled access. It has been a dream project to provide a permanent space where we can provide care to all local patients in comfortable and accessible surroundings. We can be found at The Waters Edge, Thrapston, just a short walk from the town centre and just over the bridge from neighbouring Islip. Parking is available directly outside for customer use and directions are provided prior to arrival. We cant wait to welcome you to our new home.
New Purpose Built Clinic In THRAPSTON
We have moved premises in Oundle from Fletton House where we had been for almost 6 years to the therapy room at RESTORE at Oundle Wharf. We have loved working with the lovely team at RESTORE for over a year and look forward to welcoming you to this fantastic facility every Thursday 9.30-2pm.
WE ARE OPEN!
It has been undoubtedly the most challenging time for our business and for so many across the world and have been so appreciative of the support we have received from many patients. We are now looking forward to regaining some stability with our normal procedures in place alongside some adaptations for a post Covid environment. Although many of our procedures regarding hygiene never needed to be changed as we have always followed the highest levels possible we hope that the additional steps will ensure the safety of all our patients and therapist into the long term and keep our business open.
Whilst we hope that this will not change please be aware updates may be required form time to time.
~ Face coverings will be required from October to March for both patient and therapist throughout the treatment time whilst the winter illness season is at its peak. Face coverings must be clean. Basic disposable masks can be purchased for just 50p if you cannot provide your own.
~ You are able to provide your own towels should you wish. If using our towels and covers these will continue to be clean for each person and washed at 60.
~ Hand washing continues to be good practice but in addition there will be antibacterial hand gel available to both patient and therapist to use as required.
~ Where face coverings cannot be worn during the winter season treatments will involve patients facing away to avoid unnecessary face to face.
~ As always we will continue to use hospital grade antibacterial cleaning products to clean our equipment.
~ Time will be left between patients for thorough cleaning.
~ Due to the lack of fresh air at the Oundle Clinic face coverings may be required for treatments where face to face is required throughout the year.
Card contactless now accepted inc Apple Pay
A normal treatment; what to expect
Book and receive confirmation
Reminder text/email sent on day/day before treatment to confirm fit to be treated.
Arrival for appointment at chosen location met by therapist outside or in waiting room at RESTORE (building closes at noon)
Ten minute assessment with discussion to create plan including completion of health questions at first appointment
Signature and quick reassessment for all follow up appointments
Mask worn throughout by both from OCT-MAR
Reassessment and discussion
Therapist washes up after treatment allowing time for patient to dress
Payment made by cash, online banking or contactless
PLEASE SEE OUR COVID DEDICATED PAGE FOR MORE INFORMATION
GDPR GUIDELINES 2018
New Data Protection Legislation is coming into force in the UK on 25th May 2018. The General Data Protection Regulation (GDPR), is EU wide legislation, and is currently being enacted into UK law and will become the 2018 Data Protection Act.
Personal data has been defined by the act as ‘any information relating to an identifiable person who can be directly or indirectly identified’.
The data we collect on you
The personal data we collect includes information relating to your name, address, date of birth, medical notes and wider contact details which you provided at initial assessment. This is stored only as the original hard copy and is never duplicated or shared with any third party, this includes any copies of medical records you may have volunteered. All electronic medical clinic notes use only first and last initial with no other personal information attached.
You have the Individual Rights under the Data Protection act 2018
To be informed about the personal data we hold on you
To access your personal data
To object to the processing of your personal data
Restrict the processing of your personal data
To rectify your personal data
To erase your personal data or have the original copy returned to you
You can exercise your Individual Rights at any time without charge. However, if your request is
considered repetitive, unfounded or excessive a reasonable administration fee can be charged. Please note we currently do not process your data as this is not a requirement of our business.
Please be assured that we take all appropriate technical and organisational steps to protect the confidentiality, integrity, availability and authenticity of your data.
Record Keeping and the GDPR
Due to the nature of our business it is a requirement that personal data and records are kept for 7 years after the last treatment. In the case of minors records are kept for 7 years after they reach the age of 18. During this time data will remain stored in the same way as mentioned above.
If you have any concerns regarding this issue and would like to discuss them please get in touch by email or call 07840638248 to speak to us.
We have taken the WHO course in COVID 19 so that we are in the best position to treat our clients safely. 2020
We have undertaken specialist training in shoulder and hip treatments for all injuries and common complaints 2019
We are now qualified to offer Myofascial Release Techniques
Volunteering at the London Marathon